Refund Policy

退款政策 | Refund Policy

 

我們致力於提供高品質的港式食品與服務。如有任何問題，我們將盡力協助處理。
We are committed to delivering high-quality Hong Kong-style products and service. If any issues arise, we will do our best to resolve them.

 

退款條件 | Eligibility

• 所有食品為冷凍類產品，售出後恕不接受因個人喜好或保存不當而要求退款。
  As all items are frozen food products, we do not accept refunds due to personal preference or improper storage.

• 若產品在配送過程中損壞或錯誤，請於收貨後24小時內聯絡我們並提供照片證明。
  If items are damaged or incorrect upon delivery, please contact us within 24 hours of receipt with photo evidence.

 

處理方式 | Resolution

• 經確認後，我們可提供退款、換貨或補送服務，視情況而定。
  Once verified, we may offer a refund, replacement, or redelivery depending on the situation.

• 所有退款將以原付款方式退回，處理時間約為3–5個工作天。
  Refunds will be issued via the original payment method and may take 3–5 working days to process.

 

聯絡我們 | Contact Us

如需申請退款或有任何疑問，請透過以下方式聯絡我們：
For refund requests or questions, please contact us via:

• 電郵 Email: [your email address]

• WhatsApp: [your WhatsApp number]

• Instagram / Facebook: [your social media handle]

 

Let me know if you'd like this formatted for your website, order confirmation page, or printed materials. I can also help you create a bilingual Return & Exchange Policy if needed.