Shipping Policy

運送政策 | Shipping Policy

本政策說明我們的配送範圍、出貨時間、運費標準及包裝方式，確保顧客清楚了解訂購流程與服務細節。
This policy outlines our delivery coverage, dispatch schedule, shipping fees, and packaging standards to ensure transparency and customer confidence.

 

📍 配送範圍 | Delivery Areas

目前配送僅限於英國 Gloucestershire 地區。為確保部份食物的質素與新鮮程度，我們僅提供特定地區配送服務。Delivery is currently limited to the Gloucestershire area in the UK. To ensure the quality and freshness of certain items, delivery is restricted to selected regions.

🏡 Gloucestershire

• 配送日：週五

• 請於週三晚上前完成確認

• 滿 £30 免運費

• Delivery Day: Friday

• Please confirm your order by Wednesday evening

• Free delivery for orders over £30

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💳 運費說明 | Shipping Fees

• 滿 £30 免運費

• 未滿 £30，運費 £5（依地區而定）

• 📍 自取免運,確認訂單後會以 WhatsApp 安排具體日期與時間,取貨地點：GL53

• Free shipping on orders over £30

• £5 shipping fee for orders under £30 (depending on location)

• Free local pickup, After confirming your order, the specific date and time will be arranged via WhatsApp. Pickup location: GL53​​

 

⏰ 出貨時間 | Dispatch Time

請於各區配送日前兩天完成訂單確認，以確保順利安排配送。週末及節假日暫停出貨，建議提前下單。Orders should be confirmed at least 2 days before your area’s delivery day. No dispatch on weekends or public holidays — we recommend placing orders in advance to ensure smooth delivery.

 

❄️ 配送方式 | Delivery Method

冷凍食品採用保冷袋或冷凍箱包裝，自家配送確保安全衛生。Frozen items are securely packed in insulated bags or frozen boxes and delivered via trusted local couriers.

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顧客責任 | Customer Responsibility

請確保提供正確的送貨地址及聯絡方式。若因資料錯誤或無人收貨導致配送失敗，需由顧客承擔相關費用。
Please ensure accurate delivery address and contact details. Customers are responsible for any failed deliveries due to incorrect information or unavailability.

 

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